Privacy and Confidentiality Policy – Effective Date: 01 April 2025
At Nurture Breastfeeding we are committed to protecting the privacy and confidentiality of our clients. As a lactation consultant, I understand that the information you share with us is highly sensitive. This Privacy and Confidentiality Policy outlines how I collect, use, and protect your personal and medical information when you use our services.
1. Information We Collect
I collect the following types of personal and medical information to provide you with the best possible care and service:
- Personal Information: Your name, contact details (phone number, email address, mailing address), and other identifying information.
- Medical Information: Information relevant to your lactation and breastfeeding care, including medical history, health records, and any other details you share related to your treatment.
- Online Interactions: Information collected through our website, such as IP addresses, browser information, and cookies, to improve our online services.
2. How We Use Your Information
Your information is used solely for the following purposes:
- To provide you with lactation consultation services.
- To communicate with you regarding your consultations, appointments, and follow-up care.
- To maintain a secure and accurate database of medical records.
- To comply with legal, regulatory, and professional requirements, including the protection of public health and safety.
3. Data Protection and Security
I take the security of your personal and medical information seriously. I implement appropriate physical, electronic, and administrative safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes:
- Encrypted communication for data exchange via our website.
- Secure storage of medical records in compliance with applicable data protection laws.
- Restricting access to personal and medical information to authorized personnel only.
4. Confidentiality of Medical Records
As a healthcare provider, I are committed to maintaining the confidentiality of your medical information. All medical records related to your care are kept strictly confidential. I will not share your personal or medical information with third parties without your express consent, except in the following situations:
- If required by law or legal process (e.g., court orders, subpoenas).
- If necessary to protect your health or safety, or that of others (e.g., emergencies).
- In compliance with other legal, ethical, or regulatory obligations.
5. Third-Party Service Providers
I may use third-party service providers to assist in delivering our services. These providers are contractually obligated to safeguard the privacy and confidentiality of your information and to use it solely for the purpose for which it was shared.
Examples of third-party service providers may include:
- Payment processing companies
- Email service providers
- Website hosting and analytics companies
I ensure that these third-party providers comply with applicable privacy and confidentiality standards and data protection regulations.
6. Consent
By using my services and providing us with your personal and medical information, you consent to the collection, use, and storage of your data in accordance with this Privacy and Confidentiality Policy.
7. Your Rights and Choices
You have the right to:
- Request access to your personal and medical information that we hold.
- Request corrections to any inaccuracies in your information.
- Request the deletion of your information, subject to certain legal and operational exceptions.
- Opt-out of receiving marketing communications from me at any time.
To exercise any of these rights, please contact me using the details below.
8. Retention of Your Information
I retain your personal and medical information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When I no longer need your information, we will securely dispose of it.
9. Changes to This Policy
I may update this Privacy and Confidentiality Policy from time to time. Any changes will be posted on this page with an updated “Effective Date” at the top. I encourage you to review this policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions or concerns about my Privacy and Confidentiality Policy or how I handle your information, please contact us:
Nurture Breastfeeding
11 Kingsknowe Crescent, Edinburgh, EH14 2JZ
t: 07806778011
e: mo*********************@*****il.com
If you are dissatisfied with how I handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority, at https://ico.org.uk.
