Privacy & Confidentiality
At Nurture Breastfeeding, I am a sole practitioner lactation consultant. I am committed to protecting your privacy, maintaining confidentiality, and handling your personal data lawfully, fairly, and transparently in line with UK data protection law, including UK GDPR and the Data (Use and Access) Act 2026.
This page explains what information I collect, how it is used, how it is stored and protected, and your rights in relation to your personal data.
Data Controller
I am the data controller for the personal data I hold about you.
Nurture Breastfeeding
11 Kingsknowe Crescent
Edinburgh EH14 2JZ
Email: mo_nurturebreastfeeding@hotmail.com
Phone: 07806 778011
Information I Collect
Personal Information
- Name
- Contact details (phone, email, address)
- Appointment and communication history
Health Information (Special Category Data)
- Pregnancy, birth, and postnatal history
- Infant feeding information
- Medical history relevant to breastfeeding support
- Any health information you choose to share
Why I Use Your Information
- To provide lactation consultation and breastfeeding support
- To manage appointments and communicate with you
- To maintain accurate professional records
- To meet legal, professional, and insurance obligations
Lawful Basis for Processing
- Contract: to provide services you have requested
- Legal obligation: to comply with legal and professional requirements
- Legitimate interests: to operate and manage my practice as a sole practitioner
- Health data: Article 9(2)(h) – provision of healthcare services
How Your Information Is Used and Shared
Your information is treated as confidential and is only shared where necessary:
- With your explicit consent
- Where required by law or court order
- Where there is a safeguarding or serious safety concern
- With trusted service providers who support my business (e.g. email or payment processing), under strict data protection obligations
I do not sell your personal data or use it for marketing without your consent.
Data Security
I take appropriate technical and organisational measures to protect your data, including secure storage, password protection, and restricted access. As a sole practitioner, access to records is strictly limited to me.
Data Retention
I only keep your data for as long as necessary to provide care, meet legal and professional obligations, or resolve disputes. After this period, data is securely deleted or destroyed.
Your Rights
- Access the personal data I hold about you
- Request correction of inaccurate information
- Request deletion where legally permitted
- Object to or restrict processing in certain circumstances
- Withdraw consent where processing is based on consent
Complaints (Data Protection)
If you are unhappy with how your personal data has been handled, you may make a complaint by contacting me using the details above. Complaints can be made by email or post and will be handled free of charge.
I will acknowledge receipt of your complaint within 30 calendar days.
I will then investigate your concern and take appropriate steps to review the issue, including making reasonable enquiries where necessary. I will keep you informed where appropriate during this process.
I will provide a written outcome of your complaint without undue delay once my investigation is complete.
If you are not satisfied with my response, you have the right to complain to the
Information Commissioner’s Office (ICO):
https://ico.org.uk
Full Privacy Policy
For full details of how your data is collected, stored, and protected, please see the complete policy:
View Full Privacy & Confidentiality Policy
Nurture Breastfeeding is a sole practitioner healthcare service. Personal data is handled securely and only used where necessary to provide care or meet legal obligations under UK data protection law.